London Based Removals Limited, are committed to protecting the privacy and the security of the personal data we hold and process on the behalf of our clients. This Privacy Policy explains how we collect information, what we use the information for, our legal basis for doing so, and what controls our clients have.
We reserve the right to change the privacy policy from time to time by changing it on the website. This privacy policy was last updated on 1stApril 2019.
What information do we collect?
This information includes, but is not limited to:
What do we do with this data?
We use this personal data for the following purposes:
Providing our services
We need to include customer’s personal details when providing them with a personalised quotation for our services. Also, this information is required to be passed on to our partners and agents, who help us carry out our services.
Sending information about our services
We may use our client’s contact information to get in touch with them about the services we offer, or details of ongoing promotional offers they may be interested in.
Our clients reserve the rights to opt out of this at any time, simply by telling us. If they have been contacted via email, they will have the option to opt out from receiving future promotional offers, or marketing emails.
Customer Support
We may use our client’s personal data to provide them with customer support or to investigate complaints or concerns.
Customer information may be passed on to London Based Removals Limited awarding associations, when clients are referred to them during the process of an unnegotiable claim. However, this will not be done without the customer’s knowledge and authorisation.
Our Lawful basis for processing client’s personal data
Under Article 6 of the EU General Data Protection Regulation (GDPR), London Based Removals Limited are required to inform our clients the legal basis under which we collect and process their data.
We will only collect and process their personal data in accordance with one of the below lawful bases:
Performance of a Contract: this is where the processing is necessary for a contract we have with a client, or a client has asked us to take specific steps before entering into a contract, such as providing them with a quote.
Our legitimate interests: this is where London Based Removals Limited collect and process data in accordance with our “legitimate interests,” which include improving our services, providing clients with marketing information or any related services.
Compliance with our Legal Obligations: we may be required to process or share a client’s personal data in compliance with a legal obligation, such as in response to a request by law enforcement or when investigating a civil claim.
Data storage and international transfers
London Based Removals Limited take the security of all personal data held on the database we use very seriously, and all of our clients’ personal data will be kept according to strict safeguards and in compliance with the GDPR.
Database
London Based Removals Limited holds our clients’ personal data and information which only employees of London Based Removals Limited have access to. Our database is password protected to ensure the safety of your information.
Client Rights
Our clients have the right to be informed over what personal data we hold and how we are using it. This information is available upon request.
If a client has consented to particular uses of their personal data, they have the right to withdraw this consent at any time.
Clients have the right to “portability” of their personal data that we have collected with their consent or in performance of a contract.
Where we are using clients’ personal data in accordance with our legitimate interests, they can object to further use of this data. If a client objects, we will stop using their data in this way immediately.
Clients may always object to further use of their data for direct marketing purposes by clicking the “unsubscribe” button within marketing emails.
If the data we hold is incomplete or incorrect, our client can request that we rectify our records. We will aim to comply to all requests within 30 days, unless the request is particularly complex.
Our clients hold the right to request erasure of the personal data we hold. However, if we have collected data from our clients in performance of a contract, we cannot normally comply with a request for erasure.
Clients can exercise their rights by simply contacting us using the below contact information. All enquiries regarding GDPR and the privacy policy must be by email only.
Email: info@londonbasedremovals.co.uk
How long will we keep data for?
We will keep clients’ personal data for as long as it is necessary. This means their personal data will be retained for as long as we have an active contract or business relationship with the, and after this, we will keep their data for as long as it is necessary for the purposes for which it is stored.
What happens if client’s refuse to provide us with information we need?
As outlined above, some of the personal data provided to us will be used in order to enter into a contract with a client and to comply with our legal obligations.
Should a client refuse to provide us with the data we require to offer our service(s), or they request us to erase the personal data we hold, it is likely we will not able to deliver our services to them.
Cookies and Similar Technology
The company website: www.londonbasedremovals.co.uk, uses cookies or similar technology to collect information about access to the website.
Cookies are a piece of information that include a unique reference code that a website transfers to a user’s device to store and sometimes track information about them.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer you can change your browser to prevent that or to notify you each time a cookie is set.
You can also block cookies however, doing so can mean you may not be able to take full advantage of the company website.
How to contact us?
If you would like to request information in regards to how your data is stored or would like to be removed from our database, all enquiries must be submitted via email at info@londonbasedremovals.co.uk
We aim to respond to all queries regarding GDPR and the Privacy Policy within 28 days from request.
